Program Services Liaison

A Program Services Liaison acts as a critical bridge between program administration, staff, and external partners to ensure smooth service delivery and policy implementation. They serve as a subject matter expert, facilitating communication and resolving operational issues to meet organizational goals.

Job Summary

We are seeking a highly organized and communicative Program Services Liaison to coordinate collaborative efforts between our departments and external stakeholders. In this role, you will be the primary point of contact for program-related inquiries, ensuring that all parties are aligned with strategic objectives and that services are delivered efficiently.

Key Responsibilities

• Stakeholder Coordination: Act as the central point of contact for communication between internal departments, external agencies, and the public.
• Subject Matter Expertise: Provide clarification on program policies, research complex questions, and disseminate updated business processes to staff.
• Relationship Management: Build and maintain strong, mutually beneficial relationships with partners, clients, and government agencies.
• Meeting Facilitation: Organize and lead meetings, conferences, or workshops to discuss project progress and troubleshoot bottlenecks.
• Conflict Resolution: Identify and resolve communication gaps or issues between different parties to maintain a harmonious working environment.
• Reporting & Analysis: Compile regular reports on program status, stakeholder engagement, and effectiveness of collaborative efforts for senior management.
• Process Improvement: Periodically evaluate existing processes and suggest improvements to enhance program delivery and collaboration benefits.

Required Qualifications

• Education: Bachelor’s degree in Business Administration, Communications, Public Relations, or a related field.
• Experience: 2–5 years of proven experience in a liaison, coordination, or administrative role.
• Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with CRM or project management software.

Key Skills

• Exceptional Communication: Strong verbal and written skills to convey complex information clearly to diverse groups.
• Interpersonal Abilities: Proven ability to establish rapport and maintain cooperative working relationships at all levels.
• Analytical Thinking: Strong problem-solving skills with the ability to assess needs and identify strategic opportunities.
• Organization: High level of multitasking and time-management skills to handle multiple priorities and meet tight deadlines.